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12 – Call Home Configuration
Call Home Concepts
12-2 59183-02 A
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12.1.1
Call Home Requirements
In addition to enabling the Call Home service, you must also do the following to
ensure that email messages can be sent:
Configure the Call Home service. The Call Home service configuration
consists of primary and secondary SMTP server specifications and contact
information. You must enable and specify an address and service port for at
least one SMTP server. Refer to “Configuring the Call Home Service” on
page 12-5.
Configure the Call Home database The Call Home database consists of up
to 25 Call Home profiles. Each profile defines the following:
Event severity levels (Alarm, Critical, Warn) that will initiate an email
message
Email message format and subject
Email recipients
Multiple profiles make it possible to notify different audiences based on any
combination of event severity, message format (short or full), or message
length. You configure profiles using the Profile command within a Callhome
Edit session. Refer to “Managing the Call Home Database” on page 12-6.
Ensure that each switch that is to support Call Home email notification has
its own Ethernet connection.
Enter the Callhome Test command to test your Call Home service and database
configurations. Refer to “Testing a Call Home Profile” on page 12-12.