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12 – Call Home Configuration
Call Home Concepts
59183-02 A 12-3
A
12.1.2
Call Home Messages
The Call Home service generates email messages for the specified event severity
level and the following switch actions:
Switch comes online
Switch goes offline
Reboot
Power up
Power down
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SFP failure
When a qualifying switch action or event occurs, an email message is created and
placed in the Call Home queue to be sent to the active SMTP server. You can
monitor activity in the queue using the Callhome Queue Stats command. You can
also clear the queue of email messages using the Callhome Queue Clear
command.
There are two email message formats: full text and short text. The short-text
format contains basic switch and event information. The full-text format contains
the switch and event information, plus the contact information from the Call Home
profile and SNMP configurations. The following is an example of a short-text
email:
From: john.doe@qlogic.com [mailto:john.doe@qlogic.com]
Sent: Wednesday, July 25, 2007 5:03 PM
Subject: [CallHome: Test] Alarm generated on Switch_8
SwitchName: Switch_8_83.215
SwitchIP: 10.20.30.40
SwitchWWN: 10:00:00:c0:dd:0c:66:f2
Level: Alarm
Text: CALLHOME TEST PROFILE MESSAGE
ID: 8B00.0002
Time: Wed Jul 25 17:02:40.343 CDT 2007
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If the switch is forced to power-down before the message is sent to the SMTP server, no
message will be transmitted.