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1 – Introduction
Technical Support
1-2 59022-03 D
1.3
Technical Support
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized
maintenance provider.
Visit the QLogic switch support Web site listed in 1.3.3 Contact Information for the
latest firmware and software updates.
1.3.1
Availability
QLogic Technical Support is available from 7:00 AM to 7:00 PM Central Standard
Time, Monday through Friday, excluding QLogic-observed holidays.
1.3.2
Training
QLogic offers the following technical training courses:
■ Switch Certification
■ HBA Certification
Each course is available at the training facility in Eden Prairie, MN or at your local
facility. All courses include a Fibre Channel overview and sections on installation,
maintenance, and topology solutions. Each student receives a set of manuals and
a CD-ROM containing course training materials. Upon successful completion of
the training, QLogic awards a certificate identifying the student as a Certified
SANbox™ or SANblade™ Professional.
1.3.3
Contact Information
Address: QLogic Switch Products Inc.
6321 Bury Drive
Eden Prairie, Minnesota 55346
USA
Telephone: +1 952-932-4040
Fax: +1 952-932-4018
Email:
Technical Service
Technical Training
support@qlogic.com
tech.training@qlogic.com
Switch Support Web Site:
www.qlogic.com/support/home_support.asp