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Printer Driver Errors 243
Corrective Action
Change the properties in the document you want to print and recreate the print file. Submit the
print job using the LP command without setting additional parameters.
Retrieval of Printer Configuration Failed
Problem Description
When accessing the printer properties, the system displayed “Retrieval of printer configuration
failed”.
Corrective Action
If the printer driver cannot communicate with this equipment — Verify that the system is running.
If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this
equipment. If that fails, check the printer driver port assignment to make sure it is correct.
Cannot Print a Job as Expected Using PS Printer Driver
Problem Description
When printing with the PS3 printer driver from the application that creates the PostScript code
for printing such as Adobe Acrobat, the following print options may not work correctly.
y Manual Scale
y Print Paper Size
y Paper Type
y User Front Cover
y User Back Cover
y Booklet
y Multiple Pages per Sheet
y All options in the Effect tab
y All options in the Image Quality tab
Corrective Action
Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu-
ment.
Cannot Change Settings on Fonts Tab and Configuration Tab
Problem Description
The Fonts Tab and Configuration tab are grayed out and they cannot be modified.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the
options in the Fonts Tab and Configuration tab. Please log in with Administrator or Power User.