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B096-016 B096-048 and B092-016 User Manual Page 144
12.3 Support Reports
The Support Report provides useful status information that will assist the Tripp Lite technical support
team to resolve any issues you may experience with your Console Server.
If you do experience an issue and have to contact Support, ensure you include the Support Report with
your email support request. The Support Report should be generated when the issue is occurring, and
attached in plain text format.
Select the Status: Support Report menu option and you will be presented with a snapshot of
your Console Server’s status
Save the file as a text file and attach it to your support email
12.4 Syslog
The Linux System Logger maintains a record of all system messages and errors:
Select Status: Syslog