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Contents v
Removing Media Jams ................................................................................... 6-7
Misfeed Jams 6-8
Inner Jams, Outer and Drum Jams 6-8
Duplex Unit Jams 6-11
Other Jams 6-13
Installation Troubleshooting ....................................................................... 6-14
Status and Service Messages ...................................................................... 6-14
Status Messages 6-15
Service Messages 6-19
Testing Ethernet Communication ............................................................... 6-21
Printer Problem Checklist ........................................................................... 6-23
OPC Belt Cartridge Problems ...................................................................... 6-24
Control Panel Problems ............................................................................... 6-24
Paper Jam Message Stays On 6-24
Printer Resets 6-24
Printer Driver/Print Monitor Problems ........................................................ 6-25
Output Problems ........................................................................................... 6-25
600x600, 1200x600 dpi Printing Unavailable at Rated Speed 6-25
Blank Pages 6-25
Not All Pages Print 6-26
Printing is Slow 6-26
Duplex Unit Problems ................................................................................... 6-26
General 6-26
Print Quality Problems ................................................................................ 6-27
Image Defects ................................................................................................ 6-28
General 6-28
Specific 6-29
Blurred or Lightly Stained Background 6-29
Colored Bands, Horizontal Banding 6-29
Insufficient Gloss or Fusing 6-30
Irregular Print, Mottled Image 6-30
Missing Image at Edge 6-31
Mixed Color Image, Color Misregistration 6-31
Spotting 6-32
Too Dark 6-32
Too Light 6-33