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84 DocuPrint N4525 Network Laser Printer
Troubleshooting
Problem: You experience frequent media jams
Actions:
■ For best reliability and image quality, use Xerox media. Refer to the User Guide for
supported types, sizes, and weights.
■ Make sure that the media is dust-free. Dust and dirt can result in poor print
quality.
■ Handle media with both hands at the edges to avoid creases and fingerprints.
■ Store media in the original, dust-free package in the same environmental
conditions as the printer.
■ Fan the paper or transparencies before installing them in their respective trays; this is
especially important for transparencies because they tend to stick together.
■ Do not overfill the media tray; don’t stack paper higher than the indicator mark on the
side or back of the tray.
■ Clean the paper-feed rollers and paper-pick rollers; refer to page 80.
Problem: Labels are printed on the wrong side
Actions:
■ Make sure that the labels are loaded face-up in the tray or face-down in the
Multi-sheet Bypass Feeder.
■ Don’t attempt to use two-sided printing with labels.
Problem: Two-sided printing problems
Actions:
■ Use paper that is between 17 - 28 lb. (64 - 105 g/m
2
) for opacity and feed reliability.
■ Since duplex printing can reduce the life of the printer’s components, the
components may need to be replaced more often and the printer may require more
frequent cleaning.