Filter
Top Products
Advanced Features and Troubleshooting Manual 79
Troubleshooting
Troubleshooting
If your printer is not operating properly, check:
■ Whether the printer is plugged in and switched on.
■ Whether the cable is correctly connected to the printer.
■ Whether the media trays are inserted correctly and the doors are securely closed.
■ The control panel for an error message about the problem.
■ Whether your computer has the correct driver installed and configured for your
printer.
Refer to the User Guide (on the CD-ROM that came with your printer) for information on
solving:
■ Paper size/type mismatch problems
■ Print quality problems
■ Media jams
For detailed troubleshooting information, refer to the infoSMART™ Knowledge Base
(troubleshooting knowledge database) on the Xerox Printer web site:
www.xerox.com/officeprinting/infoSMART
To contact your Customer Support Center, refer to Appendix D - Xerox Customer Support
Centers or view the current phone number listing on the Xerox Printer web site at:
www.xerox.com/officeprinting/support
This section of the manual covers:
■ Maintaining and cleaning your printer - see page 80.
■ Solving printing problems - see page 82.
■ Diagnostic flashes - see page 86.