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Troubleshooting • 155
Repetitive defects The paper path is dirty. Open the top cover, remove the
Laser Printer cartridge, and
check for loose pieces of paper
jammed in the paper path.
Remove the paper and print
several blank sheets to help
clear out the contamination.
The Laser Printer
cartridge is damaged.
Replace the Laser Printer
cartridge.
☞ 9-1-4 Replacing the
Laser Printer cartridge
Character voids The print media is
moist.
Remove the moist media and
load new, dry media.
The print media is
outside the
recommended
specification.
Use recommended print.
☞ 3-1 Selecting Print
Media
The Laser Printer
cartridge is damaged.
Replace the Laser Printer
cartridge.
☞ 9-1-4 Replacing the
Laser Printer cartridge
Toner smears when
rubbed
The print media is
moist.
Remove the moist media and
load new, dry media.
The print media is
outside the
recommended
specification.
Use recommended print media.
☞ 3-1 Selecting Print
Media
The top cover is not
fully closed.
Open the top cover and close it
again. Make sure the side
latches are locked properly.
The fuser has failed. Call for service.
Black page The Laser Printer
cartridge is damaged.
Replace the Laser Printer
cartridge.
☞ 9-1-4 Replacing the
Laser Printer cartridge
The printer power
supply has failed.
Call for service.