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Troubleshooting • 159
10-4 Servicing your Printer
In the USA and Canada
Should you be unable to resolve a problem after using the Problem Solving sections of this
manual, place a call to the Xerox Customer Support Center at:
1 – 800 – TEAM – XRX
(1 – 800 – 832 – 6979)
The Customer Support Representative can solve many problems over the phone. Please have
the following information available before calling:
–
The serial number _______________________
(Located on the back cover of the printer.)
–
The purchase date from your purchase receipt (required for warranty service).
–
A description of the problem.
Status Code (if any) displayed on the control panel.