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Design and Deployment Checklist
38 Avaya Video Telephony Solution Networking Guide
Avaya IP Softphone (IPSP)
Question 1: Did you install the USB camera with the latest drivers and verify
that the camera is working?
Verify the camera works using the software that was installed with the camera (for example, use
Logitech QuickCapture for Logitech cameras).
Yes.
No.
Question 2: Did you update the PC with the latest software?
This is required for best performance. This includes video card drivers (VGA drivers) and
Microsoft DirectX.
Yes.
No. Expect flickering video.
Question 3: Did you install the Avaya IP Softphone version that supports
video?
Check www.avaya.com/support for the latest video Avaya IP Softphone release. Verify that
the Avaya Communication Manager license supports this version of Avaya IP Softphone.
Yes.
No. Expect audio-only.