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New in this release
10 NN44400-114 Contact Center Agent Desktop 2 December 2010
network. You can make or receive voice calls through Agent Desktop using
a headset connected to your computer.The My Computer mode provides the
best IP audio quality that is possible with your connection speeds, computer
performance, and network setup. The My Computer mode is available if you
are using Contact Center with Avaya Aura™ Unified Communications
platform.
Web communications improvements
Agents using the Web communications feature to communicate directly with
customers in real time over the Internet, can now transfer or conference a chat
session.
Note: The Web communications improvements are available only in Avaya
Aura™ Agent Desktop Release 6.1.
Other changes
See the following sections for information about changes that are not
feature-related:
• Windows 7 support (page 10)
Windows 7 support
Agent Desktop is now supported on the Microsoft Windows 7 operating system.