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NN44400-114 Contact Center Agent Desktop 2 December 2010 65
E-mail
This chapter describes how to perform e-mail tasks by using the Avaya Aura™
Agent Desktop:
• Accept the incoming e-mail contact.
• Review and update customer information.
• Send a reply.
• Add an attachment.
• Insert a template or autosignature.
• Forward an e-mail message.
• Finish an e-mail message.
• Spell check an e-mail message.
You can also use Agent Desktop to create a new e-mail message.
Example of e-mail toolbar
The Agent Desktop e-mail editor offers improved e-mail editing, formatting
feature buttons and management in HTML-format e-mail messages. The feature
buttons are added to the bottom of the e-mail toolbar.
• Undo (Ctrl+z)
• Text font
•Text style
• Color text
• Bold text
• Italic text
• text indent
• Underlined text
• Highlighted text