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Using your Agent Desktop
24 NN44400-114 Contact Center Agent Desktop 2 December 2010
3 In the Enter Login details window, perform one of the following tasks:
• If your user profile is configured in Office Communicator (OC) and OC is
installed on the PC running Agent Desktop, ensure that the information in
the Sign-in name, Password, Domain, Uri, and Server name or IP fields
is correct.
• If your user profile is saved locally on the PC running Agent Desktop, click
Load saved profile.
• If you create a new user profile, enter your Sign-in name, Password,
Domain, Uri, and Server name or IP, and then click Save this profile.
4 Click OK.
5 If an OC client runs on the PC running Agent Desktop, a warning message
appears. Click Yes to close the OC client.
--End--
Variable definitions
Changing your password
Change your password from the default password if you are an agent who
handles multimedia contacts. The default password is the same as your Agent
Logon ID.
If you forget your password, contact your administrator who can reset your
password on the Contact Center Multimedia server.
Procedure steps
Step Action
1 On the Agent Desktop Top bar menu, click User Preferences.
Description Value
Sign-in name User name (for example, agent5001).
Password Password.
Domain The Windows domain in which the user name and password are
configured in Active Directory.
Uri The SIP URI of the Windows user (for example,
sip:AgentID@mydomain.com or Username@company.com).
Server name or IP The Fully Qualified Domain Name (FQDN) of the Office
Communications Server (OCS) in the Domain (for example,
OCS_Server.mydomain.com).