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Scanned document
86 NN44400-114 Contact Center Agent Desktop 2 December 2010
The scanned document opens in the document display panel.
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Declining an incoming scanned document message
Decline an incoming scanned document message if you cannot handle the
document.
Procedure steps
Step Action
1 On the Agent Desktop, select the new scanned document work item and click
Reject.
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Reviewing a scanned document message
Use the Agent Desktop viewer to review a scanned document message.
Prerequisites
• Ensure that you accepted a scanned document and opened it in the viewer.
Procedure steps
Step Action
1 On the Agent Desktop document viewer, click Navigate to view all the pages
of the document.
2 Click Rotation to rotate the scanned document.
3 Click Zoom to magnify the scanned document.
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