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Agent Statistics
120 NN44400-114 Contact Center Agent Desktop 2 December 2010
Using the Statistics Ticker
The Agent Desktop Action bar contains an Agent Statistics Ticker. The Agent
Statistics Ticker displays assigned skillsets, contacts waiting (in square
brackets), and skillset name on a scrolling display that loops every 30 seconds.
Procedure steps
Step Action
1 On the Agent Desktop Action bar, click Agent Statistics to show or hide the
Agent Statistical Ticker.
2 On the Agent Statistical Ticker, click the > icon to advance to the next skillset.
3 On the Agent Statistical Ticker, click on any item in the ticker box to display
the Agent Desktop Statistics page.
4 To shown or hide Agent Statistical Ticker, click the button immediately to the
left of it.
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