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NN44400-114 Contact Center Agent Desktop 2 December 2010 127
Customer and contact details
5 Click Search.
6 To sort the search results by a column, click the column heading of the field by
which you want to sort.
7 Double-click the contact to open.
--End--
Printing search results
You can print the search results of either a customer or contact search.
Prerequisites
• Ensure that you have a printer set up and that you know the correct printer
settings to select.
Procedure steps
Step Action
1 Generate the search results for a customer or contact search.
2 Click Print.
3 Select the correct settings for your printer.
--End--
Viewing a contact
View a contact if you want to review information for a contact, for example, to
see how an agent handled a particular contact.
You cannot change information in the contact because the contact is not open.
Prerequisites
• Ensure that your status is Not Ready.
Procedure steps
Step Action
1 On the History tab of the Customer Details window, select the contact to
open.
2 Right-click and select Read-only Contact.
You can also double-click a contact to open the contact details.