Filter
Top Products
NN44400-114 Contact Center Agent Desktop 2 December 2010 19
Using your Agent Desktop
This chapter describes how to install and configure Avaya Aura™ Agent
Desktop.
Navigation
• Installing the Agent Desktop (page 19)
• Starting the Agent Desktop (page 20)
• Creating a shortcut to the Agent Desktop (page 21)
• Logging on to Agent Desktop when using a desktop phone (page 21)
• Logging on to Agent Desktop when using the softphone (page 22)
• Logging on to Agent Desktop of a SIP-enabled contact center (page 23)
• Changing your password (page 24)
• Muting and unmuting when using the softphone (page 25)
• Changing the audio settings for softphone (page 25)
• Configuring the audio devices for softphone (page 26)
• Changing your status to Ready (page 26)
• Changing your status to Not Ready (page 27)
• Accessing online help (page 27)
• Logging off from Agent Desktop (page 28)
Installing the Agent Desktop
Install the Agent Desktop if you are starting the application for the first time or if
you are starting the application following installation of an upgrade or a patch.
Prerequisites
• Ensure that the administrator has configured your Windows User ID in
Communication Control Toolkit (CCT) and that you have a valid user ID,
password, and domain to use with Agent Desktop.
Procedure steps
Step Action
1 In Windows Explorer or Internet Explorer, type the HTTP address (URL)
provided by your system administrator. The URL format is <Contact Center
Multimedia servername>/agentdesktop. If you do not use Multimedia