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Voice mail messages
90 NN44400-114 Contact Center Agent Desktop 2 December 2010
The voice mail message opens in the e-mail display panel. The voice mail is a
.wav attachment to this e-mail.
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Declining an incoming voice mail message
Decline an incoming voice mail message if you cannot handle the voice mail.
Procedure steps
Step Action
1 On the Agent Desktop, select the new voice mail message work item and click
Reject.
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Listening to a voice mail message
Use the default Windows Media player to listen to a voice mail message.
Prerequisites
• Ensure that you accepted a voice mail message and opened it in the e-mail
viewer.
• Ensure you have a media player that supports .wav file format audio files.
Procedure steps
Step Action
1 On the Agent Desktop e-mail viewer, under Attachments, double-click the
.wav attachment to open it in your default media player.
2 Listen to the voice mail message.
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