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92 NN44400-114 Contact Center Agent Desktop 2 December 2010
Transferring a voice mail message
Transfer a voice mail message to another skillset or to a specific agent within the
contact center. When you transfer a voice mail message to a skillset or agent,
you also transfer ownership of the contact.
Procedure steps
Step Action
1 Click Transfer.
2 Click the Skillset tab to assign the contact to any agent with a particular
skillset, or click the Agent tab to assign the voice mail message to a specific
agent.
3 Select the skillset or agent to which you want to transfer the contact.
4 In the Agent Note box, type a brief note about the reason for the transfer.
5 Click Transfer.
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