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Fax message
82 NN44400-114 Contact Center Agent Desktop 2 December 2010
The fax message opens in the fax display panel.
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Declining an incoming fax message
Decline an incoming fax message if you cannot handle the fax.
Procedure steps
Step Action
1 On the Agent Desktop, select the new fax message work item and click
Reject.
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Reviewing a fax message
Use the Agent Desktop fax viewer to review a fax message.
Prerequisites
• Ensure that you accepted a fax message and opened it in the fax viewer.
Procedure steps
Step Action
1 On the Agent Desktop fax viewer, click Navigate to view all the pages of the
fax message.
2 Click Rotation to rotate the fax message.
3 Click Zoom to magnify the fax message.
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Replying to a fax message
Reply to a fax message when a customer sends a fax message to the Contact
Center requesting a response. You reply to a fax message by sending an e-mail
message to a fax server. The fax server then sends a fax back to the customer.