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NN44400-114 Contact Center Agent Desktop 2 December 2010 17
Agent Desktop User Interface
User preferences
Use the User Settings page, under the User Preferences menu, to select
template locations, enable the spelling checker, define an e-mail signature, or
change your password.
Use the Audio Settings page, under the User Preferences menu, to adjust
playback and record volume and select playback and record devices, while
using the computer (softphone) to place and receive calls.
Contact Search Search for contacts.
Customer Search Search for customers.
Schedule Callback Schedule callback.
Agent Statistics Display agent statistics scroll bar.
Action bar commands
Icon Name Description