![](http://pdfasset.owneriq.net/d/c6/dc62b984-4ec5-406f-8a8f-f13aa64c6ee2/dc62b984-4ec5-406f-8a8f-f13aa64c6ee2-bg61.png)
NN44400-114 Contact Center Agent Desktop 2 December 2010 97
Short Message Service text message
4 Select the External tab if you want to transfer the SMS text message to outside
the Contact Center.
5 In the Agent Note box, type a brief note about the reason for the transfer.
6 Click Transfer.
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