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NN44400-114 Contact Center Agent Desktop 2 December 2010 75
E-mail
Procedure steps
Step Action
1 Click Insert File.
2 Click Attach.
If you defined an attachment folder in the user settings, the default attachment
folder automatically appears.
3 To add a file from a different location, navigate to the appropriate directory or
folder.
4 Locate and select the file to attach.
5 Click Open.
--End--
Viewing e-mail attachments
View e-mail attachments that a customer attached, as well as any files that you,
or another agent attached, using the Contact Details window. The attachments
can also be based on the accepted contact types (voice mail, fax, or scanned
document).
Attention: Some Internet browsers do not support some attachment formats.
Procedure steps
Step Action
1 In the Contact Details window, click the History tab.
2 Double-click Attachments to view attachments in a new browser window.
--End--
Removing an attachment from an e-mail response
You can remove one or more attachments from an e-mail response to a contact.
Procedure steps
Step Action
1 Click Remove.
2 In the Select Attachment(s) to remove list, select the attachment you want to
delete. Use Ctrl+click to select multiple attachments.