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NN44400-114 Contact Center Agent Desktop 2 December 2010 79
E-mail
Transferring a contact outside the contact center
Transfer a contact to an e-mail address outside the Contact Center for
consultation.
When you transfer a contact to an external e-mail address, you must manually
add any attachments you want to send with the e-mail.
Procedure steps
Step Action
1 Click Transfer.
2 Click the External tab.
3 Enter the e-mail address to which you want to transfer the contact, or click To
to select an address from the corporate address book.
4 In the Agent Note box, type a brief note about the reason for the transfer.
5 To add an attachment, click Attach.
6 Click Transfer.
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Printing contact details
Print a summary of the interaction with a contact. All information shown in the
bottom left of the e-mail or outbound contact window prints. Print Preview is also
supported.
Procedure steps
Step Action
1 Click Print.
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