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NN44400-114 Contact Center Agent Desktop 2 December 2010 23
Using your Agent Desktop
7 If you create a new user profile, enter your Extension, Password, Server
Address and License Type and then click Save this profile.
8 If you are configured to handle Multimedia contacts (such as e-mail), in the
Multimedia tab, type your ID and Password.
9 Click Login.
The status icon changes to Not Ready and a My Computer (softphone)
Registered message appears on the Top Bar of the Agent Desktop. The
Registered message means that you can now place and receive calls using
your computer (softphone). Call control on the computer (softphone) is exactly
the same as using a desktop phone.
--End--
Variable definitions
Logging on to Agent Desktop of a SIP-enabled contact center
Log on to the Agent Desktop after you start the Agent Desktop application. When
you log on, the system automatically configures your status to Not Ready.
Change your status to Ready to indicate that you are available to handle all
media types for which you are licensed. If you are assigned to a skillset for a
particular contact type, you can receive and create contacts in that contact type.
Procedure steps
Step Action
1 Start the Agent Desktop.
2 On the Agent Desktop Top bar, from the Status list, select Logged Out.
Description Value
Extension The extension number appears in the Extension box, based on
your configuration.
Password The password for the extension.
Server Address The server address of the telephony switch.
License Type The Contact Center license type.
ID (Multimedia) Your logon ID appears in the ID box, based on your
Communication Control Toolkit configuration.
Password (Multimedia) Initially, for multimedia agents, your password is the same as
your Agent Logon ID. You must change your password using the
steps in Changing your password (page 24). The system verifies
your password and logs you on to the Agent Desktop application.
The Logged Out button changes to Logged In.