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Telephony
38 NN44400-114 Contact Center Agent Desktop 2 December 2010
Ending your observation
End your observation when you no longer need to observe the agent and
customer conversation. The agent and the customer on the call cannot hear the
supervisor join or leave the call. The supervisor or agent-supervisor actions do
not affect the original call or the normal connect and disconnect actions of the
agent and customer conversation.
Procedure steps
Step Action
1 On the work item, click Release.
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