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CHAPTER 13 TROUBLESHOOTING
13-6
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server and you have checked the
hardware and network as described in the previous steps, then check the following:
It is always a good idea to try following in order to eliminate the possibility of setup
errors.
Turning off the printer and then again,
Deleting and recreating the print server and creating a new print queue in order to
eliminate the possibility of setup errors.
1.
The problem may be the result of mismatched or duplicate IP address.
Verify that the IP address is correctly loaded into the print server (via the
configuration page. Make sure that no other nodes on the network have this
address (DUPLICATE IP ADDRESS ARE THE BIGGEST CAUSE OF
TCP/IP PRINTING PROBLEMS).
2.
If you used BRCONFIG, NCP or ccr to enter the IP address, make sure that
you exited the remote console properly with a CTRL-D or EXIT and that
you turned the printer off and then again (it may take up to two minutes for
the IP address to take effect).
3.
Make sure that the TCP/IP protocol of the print server is enabled.
4.
If you used rarp, make sure that you started the rarp daemon on any
workstation using the rarpd, rarpd-a, or equivalent command. Verify that the
/etc/ethers file contains the correct Ethernet address and that the print server
name matches the name in the /etc/hosts file.
5.
If you used bootp, make sure that you started the bootp deamon on any
UNIX workstation and bootp is enabled (i.e., the "#" is removed from the
bootp entry) in the /etc/bootptab file is correctly configured.
6.
Also verify that host computer and the print server are either on the same
subnet, otherwise that the router is properly configured to pass data between
the two devices.