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CHAPTER 13 TROUBLESHOOTING
13-16
Internet Fax Troubleshooting
1. If there is a mail delivery error while sending an Internet Fax, the mail
server will send an error message back to the FAX/MFC and the error
message will be printed. If there is an error while receiving mail, an error
message is printed (Ex. The message being sent to the FAX/MFC was
not in a TIFF-F format.) All documents transmitted to the FAX/MFC via
E-mail must be in a TIFF-F format.
2. If an error message is printed while receiving E-mail text from a PC
“ATTACHED FILE FORMAT NOT SUPPORTED” the senders mail
application may not be set for a “Plain Text” format or “Vcard” the
virtual business card feature may be set to ON
3. If the receiver’s mail system is not compatible with the MIME format,
you cannot transmit a document to the receiver. Depending on the
receiver’s server, there are some cases that the error mail will not be sent
back.
4. Messages cannot be received in an HTML format. This format is not
supported. All messages must be received in a TIFF-F Format.
5. If the size of a documents image data is huge, there is a possibility of
unsuccessful transmission if the system administrator has imposed a
limit on the maximum size of E-mails and their attachments. The
document you are sending should be separated into smaller documents
that will be accepted by the mail server. (Ex. A 42 page document of the
CCITT#1 test chart is approximately 1Mbyte in size).
6. If you do not receive E-mail, check the Auto Polling setting and Polling
frequency.
7. If you cannot retrieve mail from the mail server, check the settings for
the POP3 server and Mailbox name. Check that the POP3 password is
entered correctly. This setting is case sensitive.
8. If Relay Broadcast is not forwarding E-mail to a G3 Fax, check the
Relay Broadcast settings and Relay Domain registration. A Relay
Domain must be entered for this function to work.
9. The Relay Broadcasting and Broadcasting features cannot be used at the
same time.
10. Relay Broadcast can support the relay of a document up to a maximum
of 48 Fax machines through conventional telephone lines. If sending to
more than 48 locations the sender must divide the transmission locations
into 48 locations or less for each relay broadcast.
11. When receiving E-mail messages from the POP server, the FAX/MFC
can receive a maximum of 32 mail messages. If there are more than 32
mail messages in the POP server, the FAX/MFC will receive a
maximum of 32 mail massages and then receive the remaining after the
next polling interval.
12. The NC-8100h Print / Fax Server requires a portion of the user memory
for operation. With the NC-8100h installed the number of Fax sheets
that can be sent or received will be reduced (by approximately 30 pages
of the brother No1 Test Chart) from the standard FAX/MFC capacity.