Filter
Top Products
TROUBLESHOOTING AND ROUTINE MAINTENANCE
22 - 2
Error Messages
Error Message Cause Action
CHANGE DRUM The drum unit is near the Use the drum unit until
SOON end of its life. you have a print quality
problem; then replace the
drum unit with a new one.
The drum counter was not 1. Open the front cover
reset. and press
Clear
.
2. Press
1
to reset.
CHECK PAPER The machine is out of paper Refill the paper or remove
CHECK PAPER #1 or paper is not properly the paper and load it
CHECK PAPER #2 loaded in the paper cassette. again.
CHECK CASSETTE MFC cassette cover is open Close cassette cover or install
or MFC cassette is not cassette properly.
installed properly.
CHECK SCAN LOCK The scanner lock is locked. Release the scanner lock
lever and press
Stop
. If you
see MACHINE ERROR AF
(or AE), stop operation and
call Customer Service for
assistance:
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
COMM. ERROR Poor phone line quality Try the call again. If problem
caused communication error. continues, call Telephone
Company to check your
phone line.
CONNECTION FAIL You tried to poll a fax Verify the other party’s
machine that is not in polling setup.
Polled Waiting mode.
COOLING DOWN The temperature of the drum You must wait 20 minutes for
unit or toner cartridge is too it to cool.
hot. The machine will pause
its current print job and go
into cooling down mode.
During the cooling down
mode, you will hear the
cooling fan running while the
display on the machine shows
COOLING DOWN.
COVER OPEN The front cover was not Close the front cover for
completely closed. the drum unit.
DISCONNECTED The other party or other Try to transmit or receive
party’s fax machine again.
terminated the call.