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TROUBLESHOOTING AND ROUTINE MAINTENANCE
The machine prints the This is common problem first with database
part of my document software and part of spreadsheet software when
but does not print the they are not correctly set up. The data has been
last page (The LCD sent to the printer but the printer did not receive
shows REMAINED the Page Eject command. Press
FF/Cont
to eject
DATA). the page. Then ask your software supplier how
to add a Page Eject (or Form Feed) command to
the end of your print job.
How can I change the Use the Remote Printer Console (RPC)
user settings or program.
default settings on the
machine?
The machine does not Check to see if the CHECK PAPER or
load paper. The LCD PRINTER JAM message appears on the LCD.
shows CHECK PAPER If so, the multi-purpose paper cassette may be
or PRINTER JAM. out of paper or not properly installed. If it is
empty, load a new stack of paper into the
feeder. If there is paper in the multi-purpose
paper cassette, make sure it is straight. If the
paper is curled, you should straighten it.
Sometimes it is helpful to remove the paper,
turn the stack over and put it back into the
multi-purpose paper cassette. Reduce the
amount of paper in the multi-purpose paper
cassette, then try again. Check the manual feed
mode is not selected in the printer driver.
The machine does not Reinsert the paper firmly, load one sheet at a
feed paper from the time. Make sure that manual feed mode is
manual feed slot. selected in the printer driver.
How can I load You can load envelopes from the manual feed
envelopes? slot. Your application software must be set up
to print the envelope size you are using. This is
usually done in the Page Setup or Document
Setup menu of your software. Refer to your
software application manual.
What paper can I use? You can use plain paper, envelopes,
transparencies, labels and organizer paper.
(For information on paper you can use, see
Acceptable Paper, on page 2-5.)
How can I clear paper See Printer Jams, on page 22-5.
jams?
Difficulty Suggestions
Paper
Handling
Difficulties