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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
Error Message Cause Action
DOCUMENT JAM Documents were not inserted See “Document Jams and
or fed properly, or document Paper Jams”, page 22-4.
scanned from ADF was longer
than about 40 inches (90cm).
DOWNLOAD FULL The download buffer is full. Press
FF/Cont
. Printing will
resume (the downloading is
canceled).
MACHINE ERROR MFC has a mechanical Call Brother Customer
XX problem. Service.
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
MEMORY FULL You can’t store data in the See page 10-3.
memory.
NO RESPONSE/BUSY The number you dialed does Verify the number and try
not answer or is busy. again.
NOT REGISTERED You tried to access a Set up the One Touch or
One Touch or Speed Dial Speed Dial number.
number that is not (See pages 7-1, 7-2.)
programmed.
PLS CLEAN DRUM The primary corona wire of Clean the primary corona
drum unit is dirty. wire of drum unit.
(See page 22-22.)
PLS OPEN COVER A page, piece of paper or Open the front cover.
paper clip, etc. may be If you see any jammed paper
jammed inside the MFC. or other item, gently pull it
out, then close the front
cover. If the error message
remains, open and close the
front cover again. If the MFC
cannot reset itself and return
to the date and time prompt,
it will display MACHINE
ERROR XX. Please call
Brother Customer Service
and tell them the Machine
Error number, at:
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
PRINTER JAM The paper is jammed in the See page 22-5.
MFC.