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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing
or
Receiving
Faxes
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first.
If the copy looks good, the problem is probably not your MFC.
Check the chart below and follow the troubleshooting tips.
Difficulty Suggestions
Condensed Print and If your copy looks good, you probably had a bad
Horizontal Streaks / connection, with static or interference on the
Top and Bottom of phone line. If the copy looks bad, call Brother
Sentences Are Cut Off. Customer Service at 1-800-284-4329 (USA),
1-800-853-6660 (from within Canada)
or 1-514-685-6464 (from within Montreal).
Vertical Black Lines Sometimes you may see vertical streaks/black
When Receiving lines on the faxes you receive. Either your
machine’s primary corona wire for printing may
be dirty, or the sending party’s fax scanner may
be dirty. Clean your primary corona wire (see
page 22-19), or ask the sender to make a copy to
see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA),
1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
MFC Does Not Answer Make sure the MFC is not in MANUAL mode.
When Called. Check for dial tone. If possible, call your MFC
to hear it answer. If there is still no answer,
check the telephone line cord connection. If
there is no ringing when you call your MFC,
call your Telephone Company to check the line.
Poor Transmitting Try changing your resolution to FINE or
Quality SUPERFINE. Make a copy to verify
your MFC’s scanner operation.
Transmission There is probably temporary noise or static on
Verification Report the line. Try sending the fax again. If the
says “Result:NG” problem continues, call the Telephone Company
to check your phone line.
Vertical Black Lines If the copy you made shows the same problem,
When Sending your scanner is dirty. (See Cleaning the Scanner
page 22-17.)
Transferring a Fax Call If you answered at an external or extension
to the MFC. phone, press your Fax Receive Code (default
setting is
51). When your MFC answers, hang
up.
Phone Line
or
Connections
Sending
Faxes
Handling
Incoming
Calls