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TROUBLESHOOTING AND ROUTINE MAINTENANCE
22 - 8
Custom Features on a If you have Voice Mail, Distinctive Ring, an
Single Line alarm system or any other custom feature on a
single line with your MFC, it may create a
problem sending or receiving fax data.
For example: If you are sending or receiving a
fax message while a custom feature signal comes
through on the line, the signal can temporarily
interrupt or disrupt the fax data. Brother’s ECM
feature should help overcome this problem. This
condition is related to the telephone system
industry, and is common to all devices that send
and receive information on a single, shared line
with custom features. If avoiding a slight
interruption is crucial to your business, a
separate line with no custom features is
recommended.
Vertical streaks Sometimes you may see vertical streaks on
appear in copies. your copies. Either the scanner or the primary
corona wire for printing is dirty. Clean them
both. (See pages 22-17 and 22-19.)
The machine does not Check the following:
print. • The machine is plugged in. (See page 2-8.)
• The toner cartridge and drum unit are installed
properly. (See page 2-4.)
• The interface cable is securely connected
between the machine and computer.
(See page 12-2 to 12-3 or 12-10.)
• Check to see if LCD is showing an error
message. (See page 22-2.)
The machine prints Reset the machine or unplug the electrical cord
unexpectedely or it and plug it back in. Check the primary settings
prints garbage. in your application software to make sure it is
set up to work with your machine.
The machine cannot The machine received a very complex print job
print full pages of a and could not process part of the page. Thisprint.
document. may be solved in several ways. If you are using
Windows
®
3.1x, Windows
®
95/98 or
Windows NT
®
Workstation Version 4.0 with the
supplied printer driver, see the “Windows
®
Setup Printing Problems” section. Try to
reduce the complexity of your document or
reduce print resolution.
The machine prints Your computer is not recognizing the printer’s
first couple of pages input buffer full signal. Please make sure to
correctly, then some connect the printer cable correctly.
pages have text missing.
Difficulty Suggestions
Copy
Quality
Difficulties
General
Printing
Difficulties