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11‑21
Troubleshooting
Error Codes
If a job or operation does not complete successfully, check the error code, and
perform the necessary operations according to the error code displayed. You can
check the error code on the Details screen when you press [Log] on the System
Monitor screen. (See “Checking Device Status,” on p. 1-24.)
If a send, receive, or fax job does not complete successfully, the error code is printed
in the Results column on the Activity Report and TX Report. However, if a send job is
canceled, “STOP” is printed in the Results column on the TX Report.
For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
See the table below for individual error codes.
Error Code Description Action
#0001 A paper or originals may be jammed. Remove the jammed paper or
originals.
#0003 An attempt was made to send a
document of 17 1/8" (432 mm) or
longer from the feeder.
– Divide the document into smaller
parts and send from the platen
glass.
–
A document takes a long time to
send because it contains too much
data.
– Reduce the scanning resolution
before sending.
–
A document takes a long time to
receive.
– Contact the other party and ask
them to reduce their scanning
resolution or divide the document
into smaller parts for sending.
–