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Troubleshooting
11‑22
Error Code Description Action
#0005 The recipient did not respond
within 35 seconds.
– Send the document again. Contact
the other party and have them
check their fax machine. If you
are making an overseas call, add a
pause to the number.
–
The other party may not be using a
G3 fax machine.
– Check with the other party and
send the document to a G3 fax
machine. If the other party does
not have a G3 fax machine, try
sending your document using
a transmission mode the other
party's fax machine supports.
–
#0009 The paper has run out or the paper
drawer is not set properly.
Load the paper or insert the paper
drawer properly.
#0012 You could not send because the other
party's fax machine is out of paper.
Contact the other party and ask them
to load the paper.
#0018 The recipient’s machine did not
respond when your machine
retried sending documents.
– Confirm that the recipient’s
machine is able to communicate,
and try again.
–
The documents could not be sent
because the recipient’s machine
was busy.
– Confirm that the recipient’s
machine is able to communicate,
and try again.
–
The settings on your machine do
not match the settings on the
recipient’s machine.
– Confirm that the recipient’s
machine is able to communicate,
and try again.
–
No pause was included in the
telephone number when sending a
fax overseas.
– Insert a pause after the country
code, or after the fax number of
the other party, and then dial the
number again.
Change the Long Distance setting
on the Option screen if you are
sending documents to destinations
stored in the Address Book or
one‑touch buttons. (See “Storing/
Editing Address Book,” on p. 4‑58,
or “Storing/Editing One‑Touch
Buttons,” on p. 4‑71.)
–
–
#0037 The memory is full. Print, send, or delete any documents
stored in memory.