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9-1
Chapter
9
Troubleshooting
This section describes solutions for cases such as paper jam and when problems are not
solved.
Clearing Jams 9-2
Document Jams in the Feeder 9-2
Paper Jams in the Rear Cover and Duplex Unit
(MF8380Cdw Only) 9-3
Paper Jams in the Output Area (MF8380Cdw Only) 9-4
Paper Jams in the Output Area and Rear Cover
(MF8080Cw Only) 9-5
Paper Jams in the Paper Cassette (Cassette 1 or 2) 9-5
Paper Jams in the Multi-purpose Tray (MF8380Cdw Only) 9-6
Paper Jams in the Manual Feed Slot (MF8080Cw Only) 9-7
Onscreen Message 9-9
Error Codes 9-9
When <Incorrect Size/Setting> Appears 9-13
Troubleshooting 9-14
Check the Following First 9-14
Is the power switched ON? 9-14
Has the power switch been just turned ON? 9-14
Is the machine in the sleep mode? 9-14
Are the settings properly configured? 9-14
Is the Error indicator on or blinking? 9-14
Does a message appear on the screen? 9-15
Is the telephone line connected or configured properly? 9-15
If You Cannot Solve a Problem 9-15
When a Power Failure Occurs 9-16
Printing Results Are Not Good 9-17
Paper Curls 9-17
Paper Creases 9-18
Vertical Streaks Appear on the Output 9-18
Toner Smudges and Spatters Appear around Text and Images 9-19
The Bottom Edge of Paper or Following Paper Has
Smudge Marks 9-19
Printing Is Faded 9-19
Data Is Printed Diagonally 9-20
A Portion of the Page Is Not Printed 9-20
When a Problem Cannot Be Resolved 9-21
Customer Support (U.S.A.) 9-21
Customer Support (Canada) 9-21