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Troubleshooting
If messages appear, see the following and solve the problem.
e-Manual → Troubleshooting → Onscreen Messages
An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:
Error codes
• Error send report
• Error receive report
• Job history displayed on the system status screen
Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018 Busy/No Signal
Error code
01/01/2011 02:07 PM FAX 123XXXXXXX CANON P.0001
For more information on the reports, refer to the following.
e-Manual → Basic Operation → Printing the Report Automatically
For details on the error code, see the following.
#001
Problem A document jam has occurred.
Action Remove the jammed document.
#003
Problem The machine is taking considerable time to send high-volume data.
Action 1 Reduce the scan resolution and try to send the document again.
Action 2 Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time.
#005
Problem 1 The receiving fax machine did not respond within 35 seconds.
Action
Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making
an overseas call, add a pause to the fax number.
Problem 2 The receiving fax machine may not be a G3 fax machine.
Action
Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise,
switch to the communication mode supported by the receiving fax machine and send the document again.
#012
Problem The receiving fax machine is out of paper.
Action Make sure that there is enough paper loaded in the receiving fax machine's paper tray.
#018
Problem 1 No response is obtained after redialing the number. The line may be busy or disconnected.
Action
Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a
document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still
busy.
Problem 2 You cannot send a fax because the line is busy or disconnected.
Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
Problem 3 The settings configured on the receiving fax machine may not be the same with your fax machine.
Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
Problem 4 No pause was added to the fax number when sending a fax overseas.
Action
Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a
destination registered in the address book, switch to the overseas transmission mode on the detailed setup screen.
Onscreen Message
Error Codes