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Troubleshooting
If a problem occurs while the machine is in use, try the actions suggested in this section before contacting technical support
Check the Following First
Is the power switched ON?
Make sure that the power cord is securely plugged into the machine and into the wall outlet.
Make sure that electricity is supplied from the power cord.
Use another power cord or check to see if the cord is broken using a voltmeter.
Turn ON the power switch.
If this works, proceed to
“Has the power switch been just turned ON?”
Has the power switch been just turned ON?
Wait a few moments until the machine starts and warms up.
If this works
Is the machine in the sleep mode?
Press [ ] (Energy Saver) on the operation panel to return from the sleep mode.
If this works
Are the settings properly configured?
If the machine makes the error sound and does not start operating even after [ ] (Color) or [ ] (B&W) has been pressed,
the settings may not have been configured properly. Check the configured settings.
Is the Error indicator on or blinking?
Make sure that paper is loaded properly in the paper cassette or multi-purpose tray (manual feed slot).
“Loading Paper” (→P.2-9)
Check to see if there is a jam somewhere inside the machine.
“Clearing Jams” (→P.9-2)
Turn OFF the power switch, wait 10 seconds, and turn it back ON.
After the problem has been solved, the Error indicator goes out and the screen returns to the standby mode. If the Error
indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer or the Canon help line.
If this works
Troubleshooting