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Troubleshooting
#755
Problem 1 Cannot send because TCP/IP is not running properly.
Action
Check <TCP/IP Settings>.
e-Manual → Network Settings
Problem 2 The IP address is not set.
Action
Enter the IP address.
e-Manual → Network Settings → Setting the IP Address
Problem 3 When the machine was started up, IP addresses were not assigned by either DHCP, RARP or BOOTP.
Action
After the machine is turned ON, the machine cannot communicate with the network until the time specified in <Startup
Settings> has elapsed. Wait a few seconds before resending.
e-Manual → Network Settings → Additional Network Settings → Specifying a Delay Before Establishing the Network
Connection
#801
Problem 1 Whenever it communicates with the SMTP server in order to send e-mail, a timeout caused by the mail server side occurs.
Action Check to make sure the SMTP is operating normally. Check the network status.
Problem 2 During SMTP connection, an error is returned from the SMTP server.
Action Recheck your SMTP server settings.
Problem 3 The destination setting is not correct.
Action Check the destination settings.
Problem 4 When sending to a file server, an error caused by the server side occurs.
Action Check to make sure the file server is operating normally.
#802
Problem The SMTP server name setting is incorrect.
Action
Select the appropriate SMTP server name.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
#804
Problem No access privileges to folder.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and
password) that is registered in the computer (file server).
#806
Problem 1 When sending to a file server, the specified user name and password are incorrect.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and
password) that is registered in the computer (file server).
Problem 2 When sending e-mail, the specified destination is incorrect.
Action Check the registered e-mail destination settings.
#810
Problem While connecting to the POP server, an error is returned from the POP server.
Action 1 Check to see if the POP server address is entered correctly.
Action 2
Check with your network administrator to make sure that the mail server is operating normally and that the network is
operating normally.
#812
Problem The POP password setting is incorrect.
Action
Enter the correct POP password. Check the POP password in the settings notification documentation, etc. issued by the
contracted provider, or ask the network administrator.
#813
Problem The POP login name setting is incorrect.
Action Recheck your POP login name setting.
#822
Problem The job cannot be printed due to incorrect image format.
Action Repeat the operation.
#839
Problem The user name and password setting used for SMTP authentication is incorrect.
Action
Set the user name and password correctly.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
#846
Problem The error has occurred during the POP authentication.
Action
Check the settings, and then repeat the operation.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
#852
Problem The error has occurred by shutting down the power switch while processing jobs.
Action Check the settings, and then repeat the operation.