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Troubleshooting
#022
Problem 1 You are restricted to send faxes from your computer.
Action
You need to disable the restriction. Contact your administrator for more information.
e-Manual → Security → Restricting to Specify Destinations and Use the Sending Functions → Restricting to Send Faxes
from Your Computer
Problem 2 Forwarding was not successful because the destination specified to forward faxes had been deleted.
Action
Register the destination to forward faxes again and check the settings for forwarding fax documents.
e-Manual → Basic Operation → Registering Destinations in the Address Book
e-Manual → Fax → Using the Fax Functions → Receiving faxes → Forwarding Fax Documents
#037
Problem 1 The machine memory is full.
Action Print, send, or delete any documents stored in memory.
Problem 2 The data size exceeds the machine's memory capacity.
Action Reduce the data resolution or change the file format to reduce the data size.
Problem 3 The memory is full when using the secure printing.
Action
Print the documents in several batches or send the job without using the secure printing.
e-Manual → Security → Entering PIN for Printing (Secure Printing) → Setting Secure Printing
#054
Problem 1 An abbreviation of the sender’s name or sender’s fax number is not registered when the sender sends a fax from a computer.
Action Register an abbreviation of the sender’s name as well as the sender’s fax number.
Problem 2
The destination number is more than 40 digits long when sending a fax from a computer or importing from the address
book.
Action Reduce the number of digits to less than 40.
#099
Problem A job currently being processed has been canceled manually.
Action Try to send or receive the document again.
#408
Problem 1 The memory media was disconnected while it was being written to, and writing failed.
Action Check to see if the memory media was disconnected, and try writing again.
Problem 2 An error occurs when transferring images to memory media, and images cannot be transferred normally.
Action Check the memory media status, and then repeat the operation.
Problem 3 The connected memory media is formatted with an unsupported file system.
Action Make sure that the memory media is formatted with a file system that is supported by the machine (FAT16 or FAT32).
#701
Problem 1 Failed the authentication of ID or PIN in the Department ID Management.
Action Specify the correct dept. ID or PIN and redo the authentication.
Problem 2 The jobs with unknown IDs are restricted.
Action
Need to deactivate the restriction. Contact the system manager (administrator) for the details
e-Manual → Security → Specifying the Setting for Department ID Management → Specifying Whether or Not to Receive
Jobs from an Unknown ID
#703
Problem The image region in the memory is full. Cannot write.
Action 1 Wait until other TX jobs are completed before resending.
Action 2 Delete the documents saved in the memory. If it still does not work, please turn the machine OFF and then ON again.
Action 3 Split the document into smaller subsets and send it.
#752
Problem 1 The SMTP server name setting is incorrect.
Action
Select the appropriate SMTP server name.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring the Send
to E-mail Settings
Problem 2 The domain name setting is incorrect.
Action
Select the appropriate domain name.
e-Manual → Network Settings → Additional Network Settings → Setting IPv6 DNS
Problem 3 The network is not connected.
Action Check with your network administrator to make sure that the network is operating normally.
#753
Problem TCP/IP errors occur when sending files or e-mails. (socket and select errors, etc.)
Action Make sure that the network cable connector between the machine and the computer is plugged in securely.