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Error Code Table (Listed by Number)
13-3
Troubleshooting
13
#0008
Cause You cannot perform polling sending.
Remedy Make sure the subaddress/passwords matches the settings on the other party’s
fax machine. If the other party’s fax machine is a Canon fax machine and can
set a polling ID, request that the other party set their polling ID to ‘255’ decimal
or ‘1111 1111’ binary.
#0009
Cause 1 The paper cassette on your machine is out of paper.
Remedy Refill the paper cassette, and make sure the paper stack is below the tabs. (See
Chapter 1, “Before You Start Using This Machine,” in the Reference Guide.)
Cause 2 If the paper cassette is still loaded with paper, the paper cassette may not be
installed correctly.
Remedy Check all paper cassettes, and make sure they are installed correctly.
Cause 3 Recording paper may have jammed inside the paper cassette.
Remedy Check the paper cassette, and clear the paper jam. (See Chapter 7,
“Troubleshooting,” in the Reference Guide.)
#0011
Cause If you are polling a fax machine to receive a document, the other party has not
set the document correctly on the machine.
Remedy Contact the other party and request that the document be set correctly for
polling on their machine.
#0012
Cause The other fax machine has run out of paper and its memory is full.
Remedy Contact the other party, and tell them to refill their paper cassette.
#0018
Cause The other fax machine does not answer even after several redialing attempts, or
the other fax machine is busy and did not respond within 55 seconds.