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When Trouble Occurs
13-19
Troubleshooting
13
Remedy 1 If the other party’s fax machine does not support ITU-T subaddress/password
transactions, you cannot receive confidential documents.
Remedy 2 Make sure the other party knows the correct subaddress/password for your
confidential mailbox.
Cannot poll another fax machine and receive its document.
Cause 1 You are polling without a subaddress/password.
Remedy If the other party’s fax machine is a Canon fax machine and can set a polling ID,
ask them to check their polling ID and set the polling ID to ‘255’ decimal or ‘1111
1111’ binary.
Cause 2 You are polling with an ITU-T subaddress or password.
Remedy 1 Contact the other party and confirm that their fax machine supports receiving a
polling request with an ITU-T subaddress or password.
Remedy 2 If the other party’s fax machine supports ITU-T subaddress/password polling,
confirm that you are using the correct ITU-T subaddress and password.
Remedy 3 If the other party’s fax machine does not support or not have set ITU-T
subaddress/password polling, poll the other party without a subaddress/
password. (See “Polling Other Fax Machines to Receive a Document,” on p.
8-3.)
Copying Documents
Cannot copy.
Cause 1 The toner cartridge is out of toner.
Remedy Check the toner cartridge and, if you find it empty, replace it with a new one.
(See Chapter 6, “Maintenance,” in the Reference Guide.)
Cause 2 A paper jam has occurred.
Remedy Clear the jam and try copying again. (See Chapter 7, “Troubleshooting,” in the
Reference Guide.)
Cause 3 The machine is out of paper.
Remedy Reload the paper in the paper cassette or on the MP tray.