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100 Troubleshooting Chapter 11
Problems Printing From Your Computer
Cause Action
The background of the BJ Status
Monitor picture is yellow or red.
Follow the instructions in the BJ Status Monitor.
(See Software Guide, located on your Setup CD-ROM)
If <Service error 5100> appears:
Clear the paper jam (see page 92) or foreign object that is preventing
the print head holder from moving, then cancel printing from your
computer and press [Set].
If the message remains, press [ON/OFF] to turn the machine OFF,
then press again to turn it ON.
Trying to print in DOS. You can only print in Windows.
Not enough memory in the
application.
If other applications are open, close them to increase the available
memory. Refer to the application’s manual to check the amount of
memory required.
The page setting or print setting in
the application is incorrect.
Correct the setting, then try to print again. For details, see Software
Guide, located on your Setup CD-ROM.
The hard disk does not have
enough available space.
Delete unnecessary files to increase the available disk space.
There is a problem with the printer
driver.
Uninstall the printer driver and reinstall it. (See Software Guide,
located on your Setup CD-ROM)
The printer cable is too long. Avoid using USB cables longer than 16 3/8 feet (5 m).
Density is set too high. The printout may curl or smudge if density is set too high in the
printer driver. In the Properties dialog box, on the [Main] tab, click
[Manual] in [Color Adjustment], then click [Set]. In the [Manual
Color Adjustment] dialog box, reduce the density with the Intensity
slider. (See Software Guide, located on your Setup CD-ROM)
When printing a specific
document, meaningless characters
and symbols are printed.
Edit the document and try printing again. If this does not work, there
is a problem with the application software. Contact the application
software manufacturer.
Print settings are not set correctly
in the printer driver.
In the Properties dialog box, on the [Main] tab, click [Settings] and
select the appropriate driver settings.
You are printing outside the
printable area.
Change the margin settings in the application to keep the document
within the recommended printable area.
The [Media Type] setting is
incorrect.
In the Properties dialog box, on the [Main] tab, set [Media Type] to
the paper type to be printed. Depending on the content printed, even
if the setting is correct, the printout may smudge. (See Software
Guide, located on your Setup CD-ROM)
A cause other than the above is
suspected.
Restart the computer.
PC