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Chapter 11 Troubleshooting 107
X LCD Messages
Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause
of the error and take corrective actions according to the list.
Message Cause Action Details
BLACK INK
CHANGED?
The machine is asking whether
you replaced the black ink tank.
If you replaced the black ink tank,
press [W]. If you did not, press [X].
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BLACK INK LOW The ink level in the black ink
tank is low.
Make sure you have a new black ink
tank ready to replace the used one
when ink runs out. If the machine
stops printing when copying or
photo printing, you can continue
printing by pressing [Set].
However, note that ink may run out.
If print quality deteriorates or the
printout is blank, replace the ink
tank.
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CANNOT USE THIS
CARD
TURN OFF AND ON
You have inserted a damaged
or incompatible memory card
into the card slot.
Remove the memory card from the
card slot, then turn the power OFF
and ON again.
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CARD READER
BUSY
You tried to start photo printing
when the card slot was in use
by the computer.
Wait until the card slot is no longer
being used by the computer.
—
CARTRIDGE
JAMMED
The print head holder cannot
move. This is normally due to a
paper jam.
Clear the paper jam or whatever is
obstructing the print head holder
and then press [Set]. Do not attempt
to move the print head holder
manually.
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CHECK PAPER
SIZE
The size of the paper in the
multi-purpose tray and that
specified in the paper size
setting are different.
Load the correct paper size or
change the paper size setting. Then
press [Set].
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CHECK PRINTER For some reason, the machine
cannot operate.
Turn the machine OFF, then ON. If
the problem is not resolved, contact
the Canon Customer Care Center.
—
CLEAR PAPER JAM There is a paper jam. Clear the paper jam and reload
paper in the multi-purpose tray.
Press [Set].
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COLOR INK
CHANGED?
The machine is asking whether
you replaced the color ink tank.
If you replaced the color ink tank,
press [W]. If you did not, press [X].
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