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Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002
File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
■ If you are using a Compaq SpeedPaq 56K or Rockwell-based 56k-flex
modem in the managed server, make sure that you have upgraded the
modem firmware to the latest version offered by the modem
manufacturer. Early 56kflex firmware versions (before 1.12) incorrectly
generate the data carrier detect signal (DCD) while the modem is
reporting the connect string. This interferes with the reception of the
carriage return sequence necessary to invoke the login prompt.
■ The operating system may have recently accessed the modem.
Integrated Remote Console regains ownership of the modem if no
activity is detected for 60 seconds. Wait 60 seconds and try again.
■ If the modem is not configured correctly in the operating system, the
operating system may fail to communicate with the modem and
periodically retry this operation. These periodic attempts gain ownership
of the modem from Integrated Remote Console making it unavailable
for login. Check for proper operation of the modem by temporarily
disabling Integrated Remote Console. When proper operation with the
operating system has been verified, re-enable Integrated Remote
Console.