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C-12
Troubleshooting
Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-002
File Name: L-APPC.DOC Last Saved On: 12/21/98 11:11 AM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Terminal loses characters or doesn’t paint
correctly in Remote Console Mode
Terminal contains a jumbled representation of the managed server’s screen,
particularly after heavy video activity (large number of scrolls or repaints) on
the managed server.
Explanation: IRC uses hardware RTS/CTS handshaking to control the data
rate to the management console. If hardware flow control is not enabled on both
the management console and the managed server, character overruns can occur
resulting in loss of characters and incorrect display.
Solution: Insure that hardware flow control is enabled and used on both the
management console and the managed server.
■ If you are using Compaq Insight Manager as the terminal application
and have either a Compaq SpeedPaq 33.6 or U.S. Robotics modem
installed in the management console, change the “initialize” string under
Insight Manager’s COM port setup from “AT&F&C1&D2E0S0=0” to
“AT&F1&C1&D2&B1E0S0=0”. This chooses the hardware-flow
control template and also specifies a fixed DTE baud rate.
■ Make sure that either the primary or secondary initialization string
contains the appropriate AT command to place the modem in hardware-
flow control on the managed server. See Chapter 2 for information on
this modem setting.