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Apr 02
Compuprint PageMaster 402N User Guide 5-35
Miscellaneous Problems
The paper in the trays may be damp or damaged, resulting in poor image quality. New paper
may correct the problem.
2. Replace the toner cartridge with a new one.
The toner cartridge may have reached end of life or is damaged.
3. Disconnect then reconnect the interface cable that runs between the printer and the host
computer.
There may be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a good electrical connection. If you have another interface cable avail-
able, substitute that cable for the one currently connecting the printer and the computer.
4. Reinstall the print driver software.
The print driver software that is running on the host computer may be damaged. Reinstalling
the software is an easy and inexpensive way to isolate or eliminate the source of the problem.
Refer to the DRIVERS folder on the electronic library CD-ROM for detailed instructions on
installing the driver.
5. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Miscellaneous Problems
Some printer problems may not generate error codes or produce observable print image defects.
These miscellaneous problems may effect only the printer or they may effect things outside of the
printer, such as the room lights or a nearby radio receiver.
This section contains detailed procedures for correcting the following problems:
• Printer is Inoperative
• Printer Operates Erratically
• Printer Makes Unusual Noises
• Room Lights Dim or Flicker When Printer Starts
• Printer Interferes with Nearby Radio or Television Reception
Printer is Inoperative
The following characteristics define this type of problem:
• The printer appears to have no power.
• The control panel does not light up or display characters.
• The printer motors do not run and the printer does not warm up.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.