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Apr 02
Compuprint PageMaster 402N User Guide 8-17
Solving High Capacity Feeder Problems
• When attempting to print from the high capacity feeder, the high capacity feeder does not
respond and does not feed paper.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the high capacity feeder can operate. When a door is
open, the interlock switch is not activated and the high capacity feeder cannot operate. If a
door is not firmly closed, the interlock switch may not be fully activated—resulting in an
inoperative high capacity feeder.
2. Test the printer by printing a few sheets from the main tray.
If you cannot print a sheet of paper from the main tray and the printer does not display an
error code, go to “Inoperative Printer” on page 5-3. If you can print a sheet of paper from the
main tray, proceed to the next step.
3. Examine the printer driver settings to make sure the high capacity feeder is available as an
installed option.
4. If the high capacity feeder is correctly set as an installed option, reload the printer driver soft-
ware.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Feeder Operates Erratically
The following characteristics define this high capacity feeder problem:
• The high capacity feeder does not function correctly.
• The high capacity feeder does not feed paper, or feeds paper without a request.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this high capacity
feeder problem. Proceed one step at a time until the problem is solved—you may not need to com-
plete the entire procedure. If one of the steps in this procedure corrects the problem but the identi-
cal problem returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and high capacity feeder doors and covers.