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Apr 02
8-18 Compuprint PageMaster 402N User Guide
Solving High Capacity Feeder Problems
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the high capacity feeder can operate. When a door is
open, the interlock switch is not activated and the high capacity feeder cannot operate. If a
door is not firmly closed, the interlock switch can bounce between being activated and being
not activated - confusing the system and causing erratic operation.
2. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
High Capacity Feeder Makes Unusual Noises
The following characteristics define this high capacity feeder problem:
• The high capacity feeder makes unusual noises or makes more noise than usual either while
idle or while printing.
• The high capacity feeder feeds paper without a problem.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this high capacity
feeder problem. Proceed one step at a time until the problem is solved—you may not need to com-
plete the entire procedure. If one of the steps in this procedure corrects the problem but the identi-
cal problem returns in less than 50 prints, call for service.
1. Remove the paper trays and inspect the inside of the high capacity feeder for jammed paper
or obviously broken components.
Broken components or scraps of paper lodged inside the high capacity feeder may be brush-
ing against moving parts and causing the noise.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.